Quality is vital in all aspects of life. In business, quality is an important factor when it comes to any product or service. With high market competition, quality has become the market differentiator for almost all products and services because of the negative consequences of poor quality.Poor quality can have several customer-related consequences:&middot;Poor quality increases defects found by customers therefore increasing labor costs on identifying and correcting these defects. Defects are expensive to fix, and the later in the process they are detected, the more costly they are to fix.<ul><li>Poor quality increases your baseline costs. If an organization releases poor quality, it will likely need a large number of support staff to help with customer issues. These dedicated expenses cut into time and money spent on new development.</li><li>Releasing poor quality causes delays with customers and lost revenue. Once doubt creeps into the minds of customers, they may delay purchasing new releases, allowing others to gain the business.</li><li>Poor quality diminishes your reputation and market share. Your brand and its reputation is your most valuable asset. In today&rsquo;s highly connected environment, it is easy for a few dissatisfied customers to spread negative reviews.</li></ul>&quot;Quality&quot; means different things to different people. The objective of &ldquo;Quality&quot; is to satisfy the ever-changing needs of our customers, suppliers and employees, with value added products and services emphasizing a continuous commitment to satisfaction through an ongoing process of education, communication, evaluation and constant improvement.<figure><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiNgNczHnGlATLWVQC3S28EEwgf3Y6OXVNjD1ODzdnOrwPubowErfVQ7sLTiqLj9358bNRRI1fnrT21JhWunvv82SfhCVykvo-VBPy5D9CqzQypn835p42mugQI-ZvhHJmQsBdYooIQm4771Ybsg-vsyfjkVwN9Xek3WHAjgk6hY3lYdSV_yub2vYwE/s567/Mirion%20Quality%20House.png"><img src="https://media-aws03.caboodleai.net/ame/19a/a8c80b44059447b899e57b5b30663b9c-contentimage.png?size=large" /></a><figcaption>There are 5 elements of a Quality Management System comprising:</figcaption></figure><ul><li>Customer Quality &ndash; Customer satisfaction/feedback, more than making a good product</li><li>Product Quality &ndash; Performance meets customers&rsquo; expectations, zero defect culture</li><li>Process Quality &ndash; Disciplined adherence to process ensure quality assurance</li><li>Supplier Quality &ndash; Proactive and collaborative systems assure supply chain</li><li>Development Quality &ndash; Assessment of product reliability through NPI cycle, reduce risk</li></ul>This is built on a base of engaged employees and an innovative problem-solving culture.The customer&rsquo;s view of quality is an ever-evolving perception of the value provided by a product. It is not a static perception that never changes but a fluid process that changes as a product matures (innovation) and other alternatives (competition) are made available as a basis of comparison.Quality must go beyond our product or service. We cannot add it at the end of the line or inspect it into the product. At best that is only a false sense of security. If we want a quality product it must be made with quality processes by quality minded people.Quality is not a program or a project; it isn&rsquo;t the responsibility of one individual or group to perform. The responsibility of delivering quality products and services to customers lies on the shoulders of every employee in Mirion. We will only make meaningful and sustainable quality improvement when employees at every level of the organization feel a shared desire to make processes and outcomes better every day, in a bold and continuous manner.Successful implementation of a quality focused organization requires commitment and patience, but the rewards are substantial. Beyond the obvious practical benefits, organizations become empowered to solve persistent process and performance challenges while raising the expectations they set for themselves.A focus on quality must be intrinsic to the company culture and practices for the customer to take notice. Excellence in quality improves customer loyalty, elevates brand position, reduces cost, attracts new customers, and draws the best and brightest talent. A strong orientation for quality helps to achieve business goals. Achieving excellence in quality provides significant momentum for the business and is a source of pride for all employees. A comprehensive quality management system is a key attribute to the longevity and success of an organization.<h4>No comments:</h4>

Above and Beyond

Quality is vital in all aspects of life. In business, quality is an important factor when it comes to any product or service. With high market competition, quality has become the market differentiator for almost all products and services because of the negative consequences of poor quality.

Quality Excellence: Going Above and Beyond

Overview
Move beyond incremental improvement — for yourself and your organization.
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The Trump administration reversed its decision to cut federal funding for 10 state Manufacturing Extension Partnership centers that support small and medium-sized manufacturers, following pushback from lawmakers and industry advocates.
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Wasserstrom Company faces higher costs due to tariffs and plans to pass them to customers if the situation persists.
COLUMBUS, Ohio — Wasserstrom Company President Brad Wasserstrom said his 120-year-old Columbus-based, family-run food service and supply business gets products from dozens of countries – with China, Mexico and Canada being the main t

Central Ohio company feeling the impacts of Trump tariffs

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RISK
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Session Handout: RISK REDUCTION STRATEGIES: The Role of Risk Management in Quality Management Systems
Risk management is a cornerstone of an effective Quality Management System (QMS). It empowers organizations to anticipate challenges, protect quality,

RISK REDUCTION STRATEGIES: The Role of Risk Management in Quality Management Systems

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The lead proposer must be a current America Makes member. Team members receiving federal funding must be an America Makes member paid in full by April 22, 2025.
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Yes, teams may submit more than one Project

Allied Additive Manufacturing Interoperability (AAMI) Program

Your organization faces unique and complex challenges that go well beyond simple fixes. Our expert consultants can work with you to assess where your organization is today, where you want to be, and the steps needed to reach your goals. They do this across the spectrum of disciplines that drive improvement within organizations - process , knowledge

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8 May 2025
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US President Donald Trump’s administration plans to rescind and modify a Biden-era rule that curbed the export of sophisticated AI chips, a spokeswoman for the Department of Commerce said on Wednesday.
The regulation was aimed at further restricting AI chip and technology exports, dividing up the world to keep advanced

Trump to rescind and replace Biden-era AI chip export curbs

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AMT - The Association for Manufacturing Technology

FEATURE – Learn how Lean Thinking and the establishment of Communities of Practice are transforming automotive reconditioning at Aramis Group.
Words: Rémi Pigeol
In an industrial environment that’s constantly evolving, performance is no longer just about technical optimization. To stay competitive, we need to develop, share, and capitalize on knowl

From isolated to collective intelligence

Steve Murphy, CEO of Epicor, said he believes artificial intelligence (AI) has passed the Turing test, 75 years after Alan Turing posed the philosophical standards.
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Why this article is worth your time ...
Custom strategies by asset type: Tailor maintenance approaches to asset criticality — reactive for low-cost, simple equipment, preventive for moderately critical assets and predictive for high-value, complex machinery.
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Striking the Balance: Tailoring Maintenance Strategies for Optimal Efficiency

Top PFAS consulting companies are becoming vital for manufacturers navigating a dynamic regulatory environment. PFAS — or per- and poly-fluoroalkyl substances — are synthetic chemicals prized for their resistance to heat, water and grease. These qualities make them common in industrial coatings and nonstick products. However, these same properties

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Nobody likes change. I know if you do anything that changes my routine in the morning, my whole day is whacked. We all hate change. Heck, most of us hate getting change at the grocery store because of all those coins.
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How Leaders Can Overcome Resistance to Change

A joint session with NVIDIA Robotics and Vention leaders Monday afternoon will explore how MachineMotion AI and Isaac Manipulator enable next-gen AI automation—from bin picking to adaptive part handling and 3D vision
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OVERVIEW
Looking for excellence and how to maintain it? Look no further than the AME Hampton Roads 2025 Lean Summit!
The AME Southeastern Board is beyond thrilled to welcome you to Newport News, VA, from May 6-8, 2025. Get ready to make waves and set the standard for excellence.
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AME Hampton Roads 2025 Lean Summit

Welcome to Maintenance Mindset, our editors’ takes on things going on in the worlds of manufacturing and asset management that deserve some extra attention. This will appear regularly in the Member’s Only section of the site. This week's column features guest contributor Michael D. Holloway, President of 5th Order Industry, writing part 2 of a 4-pa